FAQs

What does Wooden Spoon do?
Wooden Spoon is the children’s charity of rugby, and we transform the lives of disadvantaged and disabled children and young people across the UK and Ireland through the power of rugby.  From sensory rooms, specialist playgrounds and sports activity areas to respite, medical and community care, we fund around 70 projects each year that support disadvantaged and disabled children. Since our founding in 1983, we’ve distributed in excess of £24 million, helping over 1 million young people.

When was Wooden Spoon founded?
The woeful performance of England during the 1983 Five Nations Rugby Championship left an unexpected but wonderful legacy – Wooden Spoon! Watch the video about our story here.

How can I send you my donation?
Thank you for raising vital funds for Wooden Spoon! There are a number of ways you can pay in any funds raised including online, over the phone or by post. Please remember to return any sponsorship forms to us so we can collect the gift aid and note that this is money you have raised and how.

Online
Click here to pay in the money from your fundraiser via our website – please make sure you reference your fundraising.

By Post
Please make cheques payable to Wooden Spoon and send, along with a paying-in form, to: Wooden Spoon, 115-117 Fleet Road, Fleet, Hampshire, GU51 3PD.

By Phone
Please call us on 01252 773720 and we can take payment over the phone.  By law, as you have raised money in the name of Wooden Spoon, you must agree to pass the money, in full, within a specified period. Wooden Spoon would expect any funds raised to be paid to us in full within 28 days of the date of the activity.

I would like some further information for an event – cost, timings etc?
All our national event information (like London Marathon and our annual Rugby Ball) is available on our Challenges and Events page, and our localised events are on our regional pages under Near You. However, if you can’t find what you’re looking for please do give our Events team a call on 01252 773720.

Can I contact a celebrity through the charity?
We greatly value all the support our Rugby Ambassadors and celebrity supporters provide to us. As you can imagine, they are all very busy people so their availability varies depending on other commitments. If you have a query about our supporters  please email us with your inquiry.

I won an auction item and haven’t received it yet?
If you are expecting an auction item or raffle prize from Wooden Spoon, please either call us on 01252 773720 and ask to speak to our Events team or drop an email to events@woodenspoon.org.uk and we will investigate for you.

How do I order Wooden Spoon merchandise?
If you would like to buy a gift for a loved one, order our unique Wooden Spoon tie or purchase a fabulous bobble hat, please visit our online shop here.

How do I order Wooden Spoon Christmas cards?
Our 2016 Christmas gifts and cards are on sale now – visit our online shop here to view our full range. If you have a query or would like to be added to the mailing list to receive more information, please email us.

I completed a membership form but have not had any correspondence?
We normally get in touch with our new members via post providing them with a welcome pack and letter. It may be that we have not received your form or that your pack has got lost in the post. Please call us on 01252 773720 to speak to the Membership Team or email membership@woodenspoon.org.uk.

How do I change my address or bank details?
Thank you for notifying us about your change of details. Data is held securely at Wooden Spoon and we will confirmation any updates back to you. Please call us on 01252 773720.

I need to cancel my Direct Debit as my circumstances have changed. How do I do this?
We are sorry to see you go, if you no longer wish to donate please just let us know. We really appreciate any feedback about reasons for cancelling donations so we can continue to improve our services, so if you are able to provide us with feedback we appreciate you taking the time to provide this. Email us or call 01252 773720.

What is Gift Aid and how can I register?
You can increase the value of your donation with a little help from the tax man by registering for Gift Aid. For every gift aided donation Wooden Spoon will receive an extra 25% on every £1 at no extra cost to you. Any UK tax payer can claim gift aid as long as they have paid more tax than the donation amount they wish to claim – all you have to do is declare that you are a UK tax payer, state the first line of your address and postcode and email this declaration to charity@woodenspoon.org.uk.

I haven’t been receiving my copy of Spoonews
Spoonews, our bi-annual magazine, is automatically sent to Wooden Spoon members. You can also view an online copy here. If you have difficulties receiving post at your address, we can arrange to have your post sent to an alternative address – get in touch to update your details with us.

I would like to leave a gift in my will for Wooden Spoon
Leaving a gift in your will provides a lasting legacy for future generations. In some ways, this is the best donation you can ever make as it doesn’t cost anything at the time but the impact will last for years to come. For more information please call us on 01252 773720 or visit the web page.